“We already have internal QA. Why would we need outside support?”

Many agencies do — and that’s exactly where we fit best.
Avory is often used as supplemental or second-layer QA to validate internal reviews, support overflow, or provide an objective RN-led perspective when consistency or defensibility matters.

“Will this slow down our clinicians or create rework?”

No. Our goal is to reduce rework, not add to it.
Feedback is clear, clinician-to-clinician, and focused on alignment — not nitpicking. Agencies partner with us specifically because our process supports workflows instead of disrupting them.

“How is your QA different from other OASIS or coding vendors?”

Avory is RN-led and documentation-first.
We don’t review OASIS or coding in isolation — we evaluate how documentation, OASIS responses, and ICD-10 coding support each other to create defensible outcomes.

“Do you just correct errors, or do you explain why?”

We explain the why.
Our reviews include rationale and guidance so agencies can identify patterns, support clinician education, and reduce repeat issues over time.

“Can you support us during high census or staffing gaps?”

Yes.
Many agencies use Avory for overflow coverage, temporary support, or during periods of rapid growth, staff turnover, or census spikes.

“What types of OASIS reviews do you perform?”

We support SOC, ROC, Recertification, Follow Up, and Discharge reviews, with a focus on accuracy, compliance, and defensibility across the full OASIS lifecycle.

“Do you validate ICD-10 coding or just review OASIS?”

We do both — and often together.
Agencies frequently engage us for combined OASIS + ICD-10 alignment reviews to ensure documentation supports diagnosis selection and reported outcomes. Our team adheres to CMS coding guidelines for effective compliance and accuracy. 

“What is your turnaround time?”

Our standard turnaround is 24–48 hours, depending on chart complexity and volume.
Turnaround expectations are confirmed upfront so agencies can plan confidently.

“Do you offer a trial before committing?”

Yes.
We offer a no-obligation trial of up to 5 charts so agencies can evaluate our review style, turnaround, and clinical approach before moving forward.

“How do you handle HIPAA and PHI security?”

Avory operates as a Business Associate and executes a Business Associate Agreement (BAA) prior to accessing any PHI.
All reviews are conducted using secure, HIPAA-compliant workflows.

“Are there minimum volumes or long-term contracts?”

No rigid volume requirements.
We work with agencies on flexible engagement models based on their needs — whether that’s occasional support or ongoing QA.

“How is pricing structured?”

Pricing is based on service type and volume.
We provide transparent pricing after a brief intake so agencies understand scope and expectations upfront.